Sydney Vendor Advocates

Sydney Vendor Advocates is committed to protecting the privacy of personal information we collect and handle in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect personal information.

1. Collection of personal information

We collect personal information directly from individuals when they:

👉 submit an enquiry or form via our website.
👉 complete a Facebook or other online lead form;
👉 communicate with us by email or telephone; or
👉 provide information to us during meetings or consultations.

We do not collect personal information from members of the public attending open homes or property inspections.

The personal information we collect may include names, contact details, property addresses, information relating to a property being sold, and information relevant to providing our services.

If we receive personal information from third parties, we will protect it in accordance with this Privacy Policy.

2. Purpose of collection

We collect personal information only where it is reasonably necessary to:

👉 respond to enquiries;
👉 provide our services;
👉 communicate with clients and prospective clients;
👉 maintain internal records; and
👉 provide information about our services where appropriate.

3. Marketing communications

We may use personal information to provide marketing communications about our services where permitted by law.

You may opt out of receiving marketing communications at any time by using the unsubscribe link provided in our communications or by contacting us directly.

4. Cookies and website analytics

Our website may use cookies and similar technologies to improve user experience and website functionality. Cookies may collect information such as browser type, device information and website usage patterns.

You can manage or disable cookies through your browser settings if you prefer.

5. Disclosure of personal information

We may disclose personal information where necessary to provide our services, including to trusted service providers who assist us in operating our business, or where required or authorised by law.

Where personal information is disclosed to third parties, we take reasonable steps to ensure that those parties handle the information in a manner consistent with this Privacy Policy.

6. Access and correction

You may request access to the personal information we hold about you, subject to certain exceptions under the Privacy Act 1988 (Cth). An administrative fee may apply.

If you believe that any personal information we hold is inaccurate, out of date, incomplete or misleading, please contact us and we will take reasonable steps to correct it within a reasonable timeframe.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is stored securely using reputable systems and service providers. We also take reasonable steps to destroy or de-identify personal information when it is no longer required for the purposes for which it was collected.

8. Complaints

If you believe that we have breached the Australian Privacy Principles, you may contact us using the details below.

We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

9. Contact details

For any questions, requests or complaints relating to privacy, please contact:

Sydney Vendor Advocates
Email: kathryn@sydneyvendoradvocates.au